For patients and families
Your guide to care
Arranging home care for yourself or a loved one starts with understanding the help needed. This guide explains assessment, visits, family involvement and payment with Glorious Health Care Services GH in Accra, Ghana.
Our Dome office coordinates assessments and home visits. Contact the team to discuss your location, care needs and suitable visit arrangements.
How home care works
Care begins with understanding.
A care plan should fit the person's health, daily routines and preferences. We assess what can be supported safely at home, the help already available and any need for another professional or healthcare setting.
Start with a general enquiry
Explain the kind of help you are exploring, the general location and how to contact you. A patient, family member or referring professional can initiate a conversation.
Confirm suitability and availability
Discuss the tasks needed, the location and available visit arrangements. We check whether GHCS can meet the need before confirming care. An enquiry does not guarantee acceptance or a visit.
Arrange an appropriate assessment
Assessment considers health, daily activities, existing treatment, home safety and the patient's preferences. Clinical needs are assessed by an appropriately qualified professional. Learn about care assessment.
Agree a personal care plan
Discuss goals, tasks, visit frequency, responsibilities, costs and consent before care starts. Include a clear plan for concerns or changes in need.
Deliver and document agreed care
Visits follow the agreed care plan and the professional scope of each role. Clear records and communication help the patient, authorised family members and relevant professionals understand the support delivered.
Review, refer or complete care
Review progress against agreed goals. A changing condition could require a revised plan, another clinician, hospital care or discharge from the service.
Prepare for a useful conversation.
Think about the help needed, the patient's priorities, the area where care is being considered and who the patient wants involved. For an assessment, keep medication information, discharge instructions and existing care plans ready to discuss with the appropriate professional.
Please do not email medical records, prescriptions, identity documents or detailed health information. Ask about an approved secure process before sharing sensitive documents.
Clinical care and personal care have different roles.
Clinical care includes assessment, nursing and rehabilitation within professional scope. Personal care supports activities such as bathing, dressing, meals and companionship. A caregiver does not replace a nurse, therapist or prescribing clinician. Some people need both types of support. Compare home healthcare and personal home care.
Before committing to care
Understand the plan and the cost.
Costs depend on the support required, visit frequency and location. Before care begins, ask for an itemised explanation of agreed services, assessment fees, any travel, equipment or consumable charges and payment arrangements. This website does not list fixed prices for individual care needs.
Ask which items are included, which require separate agreement and how changes or cancellations affect the amount due. A family member paying for care should know who approves additional costs and who receives billing information.
GHCS currently provides private-pay care and does not accept NHIS. We intend to accept NHIS in the future. For care arranged now, agree who is paying and understand the charges before visits begin.
Clinical care and practical personal support have different tasks and costs. Clarify each part of a combined plan, including any amount paid directly by the patient or family. If you plan to seek reimbursement from a private insurer or funding programme, check its requirements and obtain written confirmation directly before relying on it.
Near or far
Keep the patient at the centre.
Families in Ghana and relatives living abroad can contact us to help arrange support at home. Discuss the patient's wishes first, then identify a local contact, the people helping with decisions and any person coordinating payment.
The care plan clarifies what the family can safely help with and what needs professional support. Updates, photographs, records and contact with a referrer require appropriate consent or lawful authority. Paying for care does not automatically give someone access to confidential health information.
Dignity, choice and a voice in care.
We build care around respectful communication, privacy, informed consent and individual preferences. Patients should understand the tasks, who will carry them out and the alternatives before agreeing. They should be able to ask questions, express concerns or decline a recommended service.
Patient information requires confidential handling and access limited to authorised purposes. Raise questions, concerns about care or a complaint with the team using our business contact details. Ask how the concern will be followed up. Share only the information needed to begin the conversation, without including sensitive records in email.
Common questions
A few things to know.
How do I arrange a home visit?
Contact the team with your location, the support needed and how to reach you. We discuss assessment, suitability and visit arrangements before confirming care.
Do I need to choose a service before enquiring?
No. Describe the help needed. Assessment helps identify the appropriate support and whether the person's needs can be met at home.
Is home care suitable for everyone?
No. Suitability depends on clinical needs, home safety, available support and service capacity. Some needs require a clinic, hospital or another care setting.
Can I enquire for a parent or relative?
Yes. You can enquire for a relative. Involvement in assessment, decisions or updates requires the patient's consent or appropriate lawful authority.
Can a relative abroad help organise or pay for care?
Yes. Discuss a local contact, payment responsibilities and the patient's wishes. Agree who can receive updates and how the family will communicate before care begins.
Do you accept NHIS or other insurance?
GHCS is currently private-pay and does not accept NHIS. We intend to accept NHIS in the future. If you have private insurance, check any reimbursement arrangement directly with your insurer before booking.
Are overnight care and visits outside Accra available?
Contact us with the location, tasks and visit times you need. These arrangements depend on suitability, travel and staffing and must be agreed for your situation.
What if the patient's needs change?
Tell the team so the plan can be reviewed. Your care plan should explain how concerns are raised and when another care setting may be needed.
Is GHCS an emergency service?
Our contact channels coordinate care and enquiries. For an emergency, contact local emergency services or seek immediate help at an appropriate emergency facility. Do not wait for a business email reply.